Last week we highlighted that HMRC is conducting a review of the Agent Online Forum (Agent Forum) as there is concern that the forum is not working as intended. The Agent Forum is for tax agents who are members of a professional body and its aim is to enable agents to report issues about HMRC systems that are affecting taxpayers and their clients with responses received to forum posts from HMRC. If you use the Agent Forum, please email tax@charteredaccountants.ie with your feedback.
If you are not already a member of the forum, a profile must first be set up on HMRC’s Customer Forum after which access to the Agent Forum should be requested. HMRC will require your contact details, the name of your professional body and your membership number in order to register you on the Agent Forum.
The aim of the forum is to be a place for agents to report issues that are potentially widespread and affect a number of taxpayers or agents therefore it should not be used to raise client specific queries.