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Contact us

Our hours of operation are 9am to 5.30pm, and we aim to resolve your query by the next working day. During peak periods, such as enrolments (October) and exams (August-October), our response times may be longer. Please be sure to include your student ID number on any communications to our team to help resolve your query quicker.

Student FAQs

Students are encouraged to refer to the frequently asked questions pages before submitting a query to our teams.

Student faqs

Student online payments FAQs

Students experiencing online payment issue should refer to payments FAQs before submitting a query to our teams.

Online payment faqs

If you’ve read the FAQs and still have a question, please contact us using the contact form below. Alternatively, if you have a specific query for one of our teams you will find their contact details further down this page.

Contact us

General queries for new and current students:

Admissions Unit
  • Exemption/enrolment/registration queries
  • Training contracts
  • Terminations/transfers/route switches for students in training
  • GNIB
  • Travel cards
  • Complaints and feedback
  • Student Centre and Learning Hub (Moodle) access and support
  • Reporting for training firms
  • Access to student hub locations
  • General student queries, including flexible route students
Phone

01 523 3929

Email

StudentQueries@charteredaccountants.ie

Some students may have already received communications about their Institute account manager – please continue to contact your designated account manager for queries related to admissions and training contracts. Other queries should be referred to the relevant educational delivery team.

For queries related to education delivery:

Education Delivery Team
  • Timetables
  • Attendance records and reporting
  • Course materials
  • Questions for lecturers
  • Webinar questions and support

This includes questions for both ROI and NI students.

 Phone:

CAP1: 01 523 3939

CAP2: 01 203 0457

FAE: 01 637 7227

Email

CAP1: cap1@charteredaccountants.ie

CAP2: cap2@charteredaccountants.ie

FAE: fae@charteredaccountants.ie

 For queries about textbooks

 

Email
TextbookQueries@charteredaccountants.ie

Training support queries:

Training Support Unit
  • Firm Authorisation to Train
  • CA Diary
  • Audit Qualification
Phone
01 637 7202
Email
Trainingsupport@charteredaccountants.ie

For questions about exams:

Examinations Team
  • Exam queries
  • Competency statement queries
  • Certified statements of results
  • E-assessment queries
Phone

CAP1: 01 523 3979

CAP2: 01 637 7220

FAE:    01 637 7220
Email

CAP1exam@charteredaccountants.ie

CAP2exam@charteredaccountants.ie

FAEexam@charteredaccountants.ie

Special accommodations
Phone
01 6377299
Email
accessofficer@charteredaccountants.ie

Queries for prospective flexible route students:

Flexible Route
  • Information and guidance for prospective Flexible Route students
Phone

+353 1890 282928

+44 28 9043 5840
Email

info@charteredaccountants.ie 

Information for employers taking on trainee chartered accountants:

Relationship Management Team
  • Information and support service for employers wishing to train students and graduate programmes
  • Training Chartered Accountants in business, practice or the public sector
  • 2nd and 3rd level promotion support services
Phone

ROI
Robert Crosbie
+353 1 637 7345
Anastasia Myachina
+353 1 637 3976

NI/ROI
Sinead Fox-Hamilton
+353 1 637 3975
+44 7719 531 735

Email

ROI
robert.crosbie@charteredaccountants.ie
anastasia.myachina@charteredaccountants.ie

 

NI/ROI
sinead.fox-hamilton@charteredaccountants.ie

For Thrive - wellbeing hub including:

  • Emotional and practical supports with any personal issues resulting in distress (bereavement, job loss, marriage break-up, financial woes, work grievances, etc.)
  • Full suite of student supports
  • Wellness webinars/events and training
Email

See our Contact us page

Dedicated sub-site:
https://www.charteredaccountants.ie/thrive-wellbeing-hub/home

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Chartered Accountants
House, 47-49 Pearse St,
Dublin 2, D02 YN40, Ireland

TEL: +353 1 637 7200
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The Linenhall
32-38 Linenhall Street, Belfast,
Antrim, BT2 8BG, United Kingdom

TEL: +44 28 9043 5840

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