Last week at a conference marking the 20th anniversary of HMRC, the Exchequer Secretary to the Treasury (XST) announced that from 31 March 2025, HMRC will be launching a new email enquiry service for agents to help escalate and resolve individual (and not employer) PAYE and Self-Assessment queries which are over four weeks old. HMRC subsequently provided more details of how the new service will work in an email to agents. For several years, the Institute has been advocating for HMRC to establish an email enquiry service for agents including in last year’s Pre-Budget submission and in a letter at the end of 2024 to HMRC on services.
The Institute participates in the new HMRC Stakeholder Forum, the Customer Services for Tax Agents and Representative Bodies Working Group which aims to assess current agent services and to develop improved services for agents contacting HMRC with client queries. This new email enquiry service is an output from that forum which will continue its work including reviewing the workings of the new service.
During the XST’s speech at the same event, he reflected on the Government’s vision for the future of HMRC and announced that the Government intends to raise the income tax Self-Assessment reporting threshold for trading income from £1,000 to £3,000 within this Parliament. You can read more about the XST’s speech in an email from HMRC.
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