The Learning Hub (Learning Hub queries)

To include login details, forgot/reset passwords, login to Student Centre, accessing content, Learning Hub trouble shooting, webinars, discussion forums.

1. I’ve seen some references to Moodle as the learning platform, now I’m seeing The Learning Hub. Are these the same thing?

   Yes, The Learning Hub is the name we’ve given to the Institute’s student education platform, so where you’ve seen Moodle in the past, now you’ll see references to The Learning Hub.
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2. When will training for the Learning Hub (Moodle) be available?

   As part of the introduction process to the new way of education provision this year, you will receive an email directing you to induction material on the Institute website, in advance of you accessing the Learning Hub (Moodle). The objective will be to provide a good overview of how education will be delivered, and how students will access and navigate the Learning Hub. Students will be pointed towards induction material hosted initially on the Institute’s website (student section) but once the academic year gets underway, the Learning Hub will be the repository for all communications, support and resources.
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3. When can students access the Learning Hub?

   We will be sending login details for the Learning Hub to all students by email a week before course commencement, e.g. for CAP1 students, they will receive their login details around 12 October.
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4. How do I login to the Learning Hub?

   There are two ways to access the Learning Hub through your Student Centre or directly through the Learning Hub.

   1. Access through the Student Centre - To access the Learning Hub login to your Student Centre and click on the Learning Hub link from your login page.
   2. Access directly through the Learning Hub Log in to the Learning Hub and enter your student number and Learning Hub password. Top tip:bookmark the Learning Hub the first time you log in. Please note, you will need to access the Learning Hub through this link should the Student Centre not be available for any reason.

   
   

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5. How do I reset my password for the Learning Hub?

   If you have forgotten your password to your Learning Hub Account to go the Learning Hub login page and select the “forgotten your username or password” link. Input your student number or email address and you will receive an email to registered Institute email to reset your password.

   If you would like to re-set your password on Learning Hub, login to your Learning Hub account, navigate to your profile from the top right and select the cog in the centre right of the screen. From here select “Change Password”.

   If you have forgotten your password to your Chartered Accountants Ireland website account please go to the login page and click ‘forgot password’; input your student number and you will receive a password reset email to your registered Institute email address.

   If you would like to re-set your password, login to your Chartered Accountants Account and within My Account under personal information select ‘change my password’ this will allow the student to change their password.

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6. How do I access course content?

   Please login to your Student Centre to access the link to the Learning Hub. Once in Learning Hub, students will only see content for subjects they are enrolled in. Each subject is a course within Learning Hub, all content related to that subject will be held within the course on Learning Hub.

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7. When can I access course content?

   Our policy this year is to provide content in staged releases, so that we can keep taking on board your feedback and making incremental improvements. Content for CAP1 Law and Financial accounting will be available on 16 October. Course content for other subjects and programmes will be added at a later date.

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8. I can’t access Learning Hub?

   Students can access Learning Hub from 16 October 2020. If a student is not enrolled on a course, they do not have access to the Learning Hub platform.

   Progression students who currently do not have enrolments will be granted access to the relevant courses..

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9. How do I manage notifications within the Learning Hub?

   Every user can control how they receive email notifications from the Learning Hub. Click your name or user icon (at top right of your course page) and from the User menu drop-down, select Preferences. Your Preferences page will open.

   On the Preferences page, under User account, click Forum preferences. The Forum preferences page will open. On the Forum preferences page, from the Email digest type drop-down menu, select how Moodle will send notifications when you are following discussions.

   You have the following options:

   • No digest (single email per forum post the default option)
   • Complete (daily email with full posts)
   • Subjects (daily email with subjects only)

   Please note that students can manage notification and messaging preferences in a similar fashion from their profile.

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10. Learning Hub does not work on my browser or device?

    Learning Hub is compatible with any standard compliant web browser.

    Desktop:

    • Chrome
    • Firefox
    • Safari
    • Edge
    • Internet Explorer 11+

    Mobile:

    • Mobile Safari
    • Google Chrome

    For the best experience and optimum security, we recommend that you keep your browser up to date.

    If your browser is failing to load the Learning Hub or gives you an error, then please try the following steps:

    • Clear your browser cache (instructions for this can be found on the help pages for each individual browser).
    • Try a secondary browser.
    • Make sure you are logging in from the Student Centre so that it will redirect you to the correct link.

    If none of those steps resolve your issue, please screenshot the error you are experiencing please contact our student support team studentqueries@charteredaccountants.ie.
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