The National Employer Helpline is now providing telephone services from 9.00 to 13.30, Monday to Friday on 01 738 3638. Revenue is directing employers to relevant guidance and notes that MyEnquiries is the preferred method of contact. Where an employer contacts the National Employer Helpline, Revenue notes that callers may be required to confirm the details of their enquiry by submitting them via MyEnquiries.

Revenue’s online employing people guidance, Employer’s guide to PAYE and Revenue Online Service (ROS) videos provide employers with information and assistance on employing people. They also demonstrate how to use ROS to report or review payroll, view statements, and to make payments.

Where queries remain, the National Employer Helpline provides support to employers on their obligations to operate PAYE. It can be contacted by either phone at the details above or through My Enquiries.

Revenue advises that at any time, employers can use MyEnquiries to submit a new enquiry, and to view the status or provide additional information for an existing enquiry.

Use the secure online ‘MyEnquiries’ service, available in myAccount and ROS, to ‘Add a new Enquiry’ and provide full details of your enquiry. To ensure that an employer enquiry is sent to the correct team for response, select ‘Employers’ PAYE’ for ‘My Enquiry relates to’ and then the closest match from ‘More specifically”.

See Revenue eBrief No.201/21 for further details.